Support

FAQ

• iPhone can’t find my Mac?
  Use the same Wi‑Fi on both devices, turn VPN off, make sure MagicPad Server is running in the Mac menu bar, and allow Local Network for MagicPad on iPhone.
• Cursor doesn’t move?
  Open System Settings on Mac and allow Accessibility for MagicPad Server. Then open the menu-bar icon and click Refresh permission status. Without Accessibility, your iPhone cannot move the cursor.
• Mac says it can’t open the app?
  Open System Settings → Privacy & Security and allow MagicPad Server, or right-click the app the first time and choose Open.
• Where is MagicPad Server?
  It lives in the menu bar near the top-right of your screen. It usually does not show a Dock icon. Look for the MagicPad Server icon and the pair code there.
• Do I have to subscribe?
  No. Move, click, and scroll stay free. Subscribe to Pro in the iPhone app only if you want system gestures like Mission Control and Spaces. Pricing
• How do I cancel a subscription?
  On iPhone: Settings → Apple ID → Subscriptions. Manage or cancel through Apple anytime.
• What are the system requirements?
  See the full list on the download page, including macOS version, iPhone iOS version, same Wi‑Fi, and Accessibility. System requirements